78 Air India Express flights cancelled amid ‘mass sick leave’ by cabin crew members

Air India Express, a Tata Group company, faced significant disruption as 78 flights were cancelled due to a “mass sick leave” taken by cabin crew members, according to official sources on Wednesday.

Approximately 300 senior cabin crew members reported sick at the last minute, leading to cancellations of both international and domestic flights. The crew members also switched off their mobile phones, complicating communication efforts by the airline.

Sources revealed that the cabin crew’s action was in protest against new employment terms at the airline, which is now owned by the Tata Group. The Air India Express management is actively trying to engage with the protesting crew members to understand their grievances and resolve the situation promptly.

In response to the incident, an Air India Express spokesperson stated, “A section of our cabin crew has reported sick at the last minute, starting last night, resulting in flight delays and cancellations. While we are engaging with the crew to understand the reasons behind these occurrences, our teams are actively addressing this issue to minimise any inconvenience caused to our guests as a result.”

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The spokesperson apologized to affected passengers, emphasising that the disruption did not reflect the airline’s usual service standards.

Passengers affected by the cancellations were promised full refunds or complimentary rescheduling to alternate dates, the airline assured. Meanwhile, frustrated passengers took to social media to express their dismay over the abrupt cancellations, revealing that they received no prior information about flight disruptions.

Responding to complaints on social media, Air India Express acknowledged the inconveniences faced by passengers and explained, “We apologise for any inconvenience. Please be informed that your flight has been cancelled due to operational reasons.”

The underlying cause of the crew’s protest revolves around allegations of inequality in treatment following the merger with Tata Group. Crew members claim that despite successfully clearing interviews, some were offered lower job positions. Additionally, they argue that crucial parts of their compensation package have been altered or removed, and dissenting voices within the airline are being suppressed by management.

This unrest at Air India Express follows a recent similar situation at Vistara, another Tata Group-owned airline. Pilots at Vistara had expressed discontent over new contracts amidst the merger with Air India, particularly concerning flight rosters and salary packages.

The aviation industry, undergoing significant restructuring with mergers and operational changes, continues to navigate challenges amidst workforce dissatisfaction.