Insisting that the aim should be to ensure minimum human interface in the delivery of its services, the Delhi LG said that this will while ensuring effective and timely delivery also cut red-tape, minimize inconvenience and harassment of common people and curtail inefficiency and corruption at all levels.
New Delhi: Lieutenant Governor of Delhi Vinai Kumar Saxena has issued instructions to Municipal Corporation of Delhi (MCD) to make all its services that require public interface to be IT-enabled and made them online by July end. Reviewing the IT initiatives being undertaken by the MCD, Saxena emphasised that all citizen centric services like registration of birth & death, property tax, e-mutation, building plan sanction, layout approval, licenses, conversion and parking charges, advertisement and hoarding fees collection, cremation and burials and tracking of garbage vehicles that were hitherto being planned to be computerised in a piece-meal manner, be brought online on a common simply accessible platform and made fully IT-enabled.
Insisting that the aim should be to ensure minimum human interface in the delivery of its services, the Delhi LG said that this will while ensuring effective and timely delivery also cut red-tape, minimize inconvenience and harassment of common people and curtail inefficiency and corruption at all levels.
Appreciating the MCD for its efforts of fully computerizing the registrations of Birth and Death, he asked for linkage of this data base to the government departments that provided services like food security, pensions, maternity benefits and other welfare schemes, so that automatic updation or deletion of names could happen upon birth or death. This he said will ensure plugging leakages and put a stop to instances of ‘ghost beneficiaries’. Upon being informed about the high figure of 26 per cent of births being registered to have happened at home and not in a hospital/nursing home, he instructed officials to randomly check a ward with highest at home births and find out the reasons behind it.
Directing officials to achieve full automation in property tax filing, collection, assessment and recovery, he advised that all properties within the city limits – commercial as well as residential be brought under the tax net so that MCD’s incomes increase and it is able to provide better services.
Expressing concern over the fact that properties, commercial establishments and people in as much as 65 per cent of the geographical area of Delhi did not pay any property tax, Shri Saxena said that it was an unfortunate, unfair and unviable situation. Since the entire city and not only the 35 per cent residents of 11 lakh houses living in authorised/regularized colonies were availing of the amenities and services offered by the Municipal Corporation, it would only be fair and justified that all pay property tax at differential rates as per their respective self-assessed financial status. For this purpose, he instructed officials to simplify the forms for property tax registration and ensure its aadhar linkage.
In this regard, the LG asked officials to take the people and RWAs on board and address their concerns. Such partnership with the people, he said will not only facilitate honest self-assessment on part of the assesses but also increase tax collection and transparent and ensure better services to the people.
