MCUBE presents a one-stop solution for business communication for companies in search of reliable and secure contact center and telephony automation platforms.
Bangalore: In the world of cloud telephony, effectively handling calls is the key to success and most products in the market are unable to do so. Here’s where MCUBE comes handy. Talking to thetheorist.in, VMC Technology Pvt Ltd’s Director, sales and marketing, Ajay Jagtap explains what makes MCUBE different.
“MCUBE as a product is on the verge of a breakthrough with its robust yet flexible cloud communication platform driven by artificial intelligence, unified communication, customisable contact center and IVR. We are pushing towards nothing less than perfection,” said Jagtap on the sidelines of a workshop on cloud telecommunication.
MCUBE presents a one-stop solution for business communication for companies in search of reliable and secure contact center and telephony automation platforms. “We perceive ourselves as one of the leading technology-oriented organisations that endeavors innovative & customer-driven outcomes to all categories of industries. Cloud telephony is an extensive market, however, MCUBE has created a unique blend of comprehensive efficiency and prominence through its product offerings and will keep creating building blocks towards unified communication integrated with our cloud-based contact centre environment. After serving over 6000+ enterprises and SME customers, MCUBE can contribute towards chasing the $60 billion global cloud telephony market,” said Jagtap.
Asked about the growth in the next five years, Jagtap was very distinct on tangential growth of the company and said, “Over the next couple of years, MCUBE will be focusing more on vertical integrations by building communication automation tools, unified communication platforms on distributed contact centre business catering to the global market. We specifically aim at start-ups as they create value by reinventing the current ecosystem and it strives to have a communication tool that matches their speed, offers agility and scale to address the problem that too at an affordable cost. MCUBE addresses all the matrixes through its cloud-based telephony offerings.”
MCUBE was built based on the simple idea of building an affordable cloud-based telephony automation ecosystem for small and medium scale organisations to enhance the sales productivity and customer experience. However, over the period of existence, MCUBE recognised the problem of productivity and thirst for creating engrossing relationship with customers is primary across the industry and not just for SMEs. Hence, today, assisting organisations into driving more sales and creating more engaging and piquant relationship with their customers through its contact centre-driven sales automations and analytical tools is the primary quintessence of the company.
MCUBE outspreads its services to even the last mile of business processes. It commits towards complete and customisable integrated solutions that offer large number of tools, scalability and helps clients in pragmatically configuring and implementing the solution as per business requirements. MCUBE’s biggest strength lies in passionate team building customer centric contact centre automations by integrating their existing business processes, CRMs, EPRs and other tools to offer seamless experience to its users.
“We envision MCUBE as a unicorn with customer centric automations and solutions for our stakeholders which can be available to the Cloud telephony market at the most affordable prices possible,” said Jagtap.