Flipkart admittedly earned a total fee of Rs 1,84,263 through sale of such pressure cookers on its e-commerce platform.
New Delhi: The Central Consumer Protection Authority on Wednesday passed an order on violation of consumer rights by e-commerce platform ‘Flipkart’ for allowing sale of domestic pressure cookers in violation to mandatory standards.
The authority has directed the e-commercial site to notify consumers of all 598 pressure cookers sold on its platform, recall the pressure cookers and reimburse their prices to the consumers and submit a compliance report of the same within 45 days. The company has also been directed to pay a penalty of Rs one lakh for allowing sale of such pressure cookers on its e-commerce platform and violating rights of consumers.
The CCPA observed that provisions in the ‘Flipkart Terms of Use’ such as mandatory use of the words ‘Powered by Flipkart’ on every invoice of the product and distinguishing sellers as gold, silver and bronze for distribution of various benefits indicates the role played by Flipkart in sale of the pressure cookers on its e-commerce platform.
Flipkart admittedly earned a total fee of Rs1,84,263 through sale of such pressure cookers on its e-commerce platform. It was observed by CCPA that when Flipkart has gained commercially from the sale of such pressure cookers, it cannot alienate itself from the role and responsibility arising out of their sale to consumers.
To raise awareness and quality consciousness among consumers, CCPA has launched a country-wide campaign to prevent sale of spurious and counterfeit goods that violate QCOs published by the Central Government. Daily use products identified as part of the campaign include Helmets, Domestic Pressure Cookers and Cooking Gas Cylinders. CCPA has written to District Collectors across the country to investigate unfair trade practices and violation of consumer rights concerning manufacture or sale of such products and submit Action Taken Report.
Under the campaign, BIS has conducted search and seizure of a number of non-standard helmets and pressure cookers. 1,435 pressure cookers and 1,088 helmets which did not conform to mandatory standards have been seized by BIS.
CCPA has also written to chief secretaries of all states and union territories to direct requisite action under law and ensure compliance of standards directed for compulsory use by the Central Government to protect the interest of consumers.
Further, CCPA has written to Director General, Bureau of Indian Standards (BIS) to duly notify all regional branches of BIS to take immediate cognizance of offences of violation of mandatory standards under the provisions of BIS Act, 2016.
Since the launch of new short code ‘1915’ by the Department of Consumer Affairs, more and more consumers have been registering their grievances on the National Consumer Helpline. It is relevant to note that e-commerce continues to occupy the highest proportion of all grievances registered on NCH.In the month of July 2022, 38 per cent of all grievances on NCH pertained to e-commerce. Major categories of consumer grievances in e-commerce include delivery of defective product, failure to refund of paid amount, delay in delivery of product etc.
